Refund Policy

Thank you for shopping at QUILVARNETH. We appreciate your business and are committed to providing you with the best products and services. If you are not satisfied with your purchase, we are here to help.

Eligibility for a Refund

• To be eligible for a refund, you must initiate the return process within 30 days of the purchase date.
• The item must be in the same condition that you received it, unused and unworn, with all tags intact.
• Proof of purchase, such as a receipt or order confirmation, is required.

Non-Refundable Items

• Gift cards
• Personalized or custom-made items
• Sale or clearance items

Refund Process

1. Contact our customer service team at [email protected] to initiate the return process.
2. Once your return is received and inspected, we will send you an email to notify you of the status of your refund.
3. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again.
• Contact your credit card company; it may take some time before your refund is officially posted.
• If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Contact Us

If you have any questions about our refund policy, please contact our customer service team at [email protected].

Thank you for choosing QUILVARNETH!